Privacy policy

Last Updated: October 31, 2026

At Avorielle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, or make a purchase.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit or interact with our website.

Personal Information

When you place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Customer service communications

Payment Information

Payments are processed through third-party payment providers. We may receive transaction confirmations, payment status, and limited payment-related details necessary to manage your order. Full payment card information is generally handled by the applicable payment processor and is not stored directly by us unless specifically required and securely supported by our payment systems.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and interactions with website features.

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Process payments, refunds, returns, and exchanges.

  • Respond to questions and provide customer support.

  • Maintain, operate, and improve our website and shopping experience.

  • Detect and prevent fraud, unauthorized transactions, and security issues.

  • Send order confirmations, service announcements, and other transactional communications.

  • Send promotional emails where permitted by law and applicable preferences.

  • Comply with legal obligations and enforce our policies.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

These technologies may help us:

  • Keep shopping cart contents available during your visit.

  • Remember certain website preferences.

  • Analyze website performance and visitor interactions.

  • Support advertising and marketing activities where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features. Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

4. How We Share Information

We do not sell your personal information for money. We may share relevant information with third parties when necessary to operate our business and provide our services, including:

  • Payment processors: To securely process transactions.

  • Shipping and delivery providers: To deliver orders and provide tracking updates.

  • E-commerce and technology providers: To host, maintain, and support our website and order management systems.

  • Analytics and marketing providers: To understand website performance and support marketing activities, subject to applicable laws and preferences.

  • Professional advisers: Such as legal, accounting, or compliance professionals when reasonably necessary.

  • Government authorities and legal entities: When disclosure is required by law or necessary to protect our legal rights, customers, or business.

We expect service providers that process personal information on our behalf to handle it appropriately and in accordance with applicable requirements.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary depending on the type of information and the circumstances in which it was collected. When information is no longer needed, we will take reasonable steps to delete it or de-identify it, subject to applicable legal requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of eligible personal information.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising, sales, or sharing of personal information where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision regarding a privacy rights request where required by law.

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Email Communications and Marketing Preferences

We may send transactional emails regarding order confirmations, shipping updates, returns, refunds, and customer service matters.

If you receive promotional emails from us, you may unsubscribe by following the instructions included in the email. Unsubscribing from marketing communications will not prevent us from sending essential messages related to your orders or transactions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy procedures.

Any updated version will be posted on this page with a revised Last Updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a personal information request, please contact us.

Brand: Avorielle

Email: info@avorielle.us

Phone: +1 (985) 718-2685

Address: 5226 W Southport Rd, Indianapolis, IN 46221, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We appreciate your trust in Avorielle and are committed to treating your personal information with care, transparency, and respect.