Order Cancellation Policy

Last Updated: October 31, 2026

At Avorielle, we understand that plans may change after placing an order. We aim to make the order cancellation process as simple and transparent as possible. This policy explains how to request an order cancellation, the conditions that apply, and how refunds are handled.

1. Order Cancellation Timeframe

Customers may request to cancel an order before it has been processed or shipped.

Before Processing: Orders that have not entered the processing stage may generally be canceled.
During Processing: Cancellation requests will be reviewed based on the current order status. We cannot guarantee cancellation once processing has begun.
After Shipment: Orders that have already been dispatched cannot generally be canceled. Customers may need to follow our Return and Refund Policy after receiving the products.

We recommend contacting us as soon as possible if you wish to cancel your order.

2. How to Request an Order Cancellation

To request a cancellation, please contact our customer service team by email or phone.

Please provide the following information:

Your order number.
Full name used when placing the order.
Email address associated with the order.
Reason for requesting cancellation.

Our team will review your request and confirm whether the order can still be canceled.

A cancellation is considered successful only after you receive confirmation from our customer service team.

3. Refunds for Canceled Orders

If your cancellation request is approved and payment has already been collected, the applicable refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days after cancellation approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your payment has not yet been captured, no refund may be necessary.

4. Orders That Have Already Shipped

Once an order has been shipped or handed over to the carrier, it may no longer be eligible for cancellation.

If you no longer wish to keep the product, you may contact us for guidance on the return process after delivery.

Eligible returns are subject to the conditions outlined in our Return and Refund Policy.

5. Changes to Existing Orders

If you need to update your shipping address, contact details, product selection, or other order information, please contact us as soon as possible.

We will do our best to accommodate changes before the order is processed or dispatched. However, changes cannot be guaranteed once fulfillment has started.

6. Cancellations Initiated by Avorielle

In certain circumstances, we may need to cancel an order, including:

The requested product is unavailable.
Payment authorization cannot be completed.
Incorrect pricing or product information is identified.
An order appears to involve fraudulent or unauthorized activity.
Shipping restrictions or other fulfillment issues prevent delivery.

If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method. We will notify the customer using the contact information provided at checkout.

7. Important Notes

Cancellation requests should be submitted as early as possible.
Submitting a cancellation request does not automatically mean the order has been canceled.
Customers should wait for written confirmation before considering an order canceled.
Refund processing times may vary depending on the payment provider.
This policy does not limit any consumer rights available under applicable laws.